Return Policy/Warranty

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Return Policy

Returns are accepted for 30 days after transaction for any reason. Beyond 30 days, returns are no longer accepted

5 Year Warranty

This Limited Warranty is provided by Glasspuhl Guitars, LLC (hereinafter referred to as "the Company") to the original purchaser (hereinafter referred to as "the Buyer") of any new guitar manufactured by the Company. This warranty is effective for a period of five (5) years from the original date of purchase.

What is Covered:

This warranty covers defects in materials and workmanship that cause electronic or hardware malfunctions in the guitar under normal use. This includes, but is not limited to:

• Electronic Components: Pickups, potentiometers, switches, wiring, jacks, preamps (if applicable).
• Hardware Components: Bridges, tuners, strap buttons, nuts, saddles, control knobs, pickguards (if the issue is due to manufacturing defect).

What is Not Covered:

This warranty does not cover the following:

• Damage resulting from accidents, misuse, neglect, or abuse. This includes, but is not limited to:
  • Dropping the guitar.
  • Impact damage.
  • Exposure to extreme temperatures or humidity.
  • Liquid damage.
  • Improper storage.
• Damage resulting from unauthorized modifications or repairs. Any alterations or repairs performed by someone other than the Company or an authorized service center will void this warranty.
• Normal wear and tear. This includes, but is not limited to:
  • Fret wear.
  • Scratches, dents, and cosmetic imperfections that do not affect the functionality of the guitar.
  • Discoloration or aging of finishes or hardware.
  • String breakage.
  • Setup adjustments (e.g., intonation, action, truss rod adjustments).
• Subjective tonal characteristics.
• Damage caused by improper cleaning or maintenance.
• Guitars sold as "used," "as-is," or with known defects at the time of purchase.
• Damage incurred during shipping or transportation (unless the Company arranged the shipping and the damage occurred due to their negligence in packaging).

Buyer's Responsibilities:

To be eligible for warranty service, the Buyer must:

• Be the original purchaser of the guitar and possess a valid proof of purchase (e.g., sales receipt, invoice).
• Notify the Company in writing (via email or postal mail) within thirty (30) days of discovering the defect. The notification must include a detailed description of the issue and the original proof of purchase.
• Make the guitar available for inspection and repair at the Buyer's expense for shipping to and from the Company or an authorized service center, unless otherwise agreed upon by the Company.

Company's Responsibilities:

Upon verification of the warranty claim, the Company will, at its sole discretion:

• Repair the defective electronic or hardware components at no cost to the Buyer for parts and labor.
• Replace the defective electronic or hardware components with new components of comparable quality.
• If repair or replacement is not feasible, the Company may offer a mutually agreeable alternative resolution, such as a partial refund or a replacement guitar (of comparable value and specifications, subject to availability).

Limitation of Liability:

The Company's liability under this warranty is limited to the repair or replacement of defective components as expressly provided herein. The Company shall not be liable for any indirect, incidental, consequential, or special damages arising out of or in connection with the use or inability to use 1 the guitar, even if the Company has been advised of the possibility of such damages.  

How to Obtain Warranty Service:

To initiate a warranty claim, the Buyer must contact the Company's warranty department via:

• Email: support@glasspuhl.com

The Buyer will be provided with instructions on how to proceed with the warranty claim, including where to send the guitar for inspection or repair.

Governing Law:

This warranty shall be governed by and construed in accordance with the laws of the State of Arizona.